30-Day Refund and Returns Policy
Welcome to the Refund and Returns Policy of Bayresdesign.com, where customer satisfaction is at the core of everything we do. We understand that when it comes to furniture purchases, peace of mind is paramount, which is why we have established a straightforward and fair policy to guide you through the refund and returns process. Our aim is to ensure that you are delighted with your purchase from us, and in the rare event that an issue arises, we are here to assist you every step of the way. Please take a moment to familiarize yourself with the following policy to understand your rights and options when it comes to refunds and returns at Bayres Design. Your satisfaction is our priority, and we are committed to providing you with a seamless and enjoyable shopping experience with our exquisite furniture collection.
Guarantee
At Bayresdesign.com, we want our customers to feel confident and well-informed when making a purchase. We strongly encourage you to carefully review the product descriptions and guarantee details before proceeding with your order. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. Should you have any questions or concerns, our customer service team is readily available to assist you.
Eligibility for Refund and Returns
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more information on eligibility, please reach out to our customer service team.
Circumstances for Refund and Returns
We provide refunds and accept returns for products that meet the following circumstances:
- Defective or damaged products that were delivered by our shipping service provider or delivery personnel.
- Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
- Unopened products in their original packaging that have not been used.
Refund and Returns Process
To initiate a smooth refund or return process, kindly send an email to [email protected] within 30 days of receiving your order, providing a reason for the refund or return. Our customer support team will promptly respond to your email and provide detailed instructions on how to proceed. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Please be aware that customers are responsible for all shipping costs associated with the return process, and we exclusively process refunds in USD currency.
Exchanges:
At Bayresdesign.com, we understand that there may be instances where an exchange is necessary to ensure your complete satisfaction with our products. If you wish to exchange a product, we are pleased to offer this option to accommodate your needs. To initiate an exchange, kindly reach out to us through our website’s contact form, and our dedicated team will be delighted to assist you.
Requirements for Refund and Returns:
We want to ensure a seamless and positive experience for all our customers. If, for any reason, you need to initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and it is essential to return the item in its original condition within 30 days of receiving your order. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.
Refund and Returns Instructions:
Your satisfaction is of utmost importance to us, and we appreciate your decision to shop with Bayresdesign.com. To guarantee your complete contentment with your purchase, we have implemented a 30-day refund and return policy. If, for any reason, you are unsatisfied with your order, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:
- A printed copy of the shipping label attached to the package.
- Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).
We will carefully review the provided evidence to verify your order and provide detailed instructions for the return process, if applicable. It is important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. We will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.
We want to assure you that we do not impose any restocking fees, and our goal is to make the return process as smooth as possible for you.
Please return all products to our store located at:
Address in Vietnam: 33 Dang Van Bi Street, Truong Tho Ward, Thu Duc District, Ho Chi Minh City, 700000, Vietnam
Address in USA: 834 Quail Run, Cleburne, TX 76031, United States
